We are hiring an Engineering Support Lead who is already doing technical support work and is ready to build the function for the AI era.
AI can gather context, suggest a diagnosis, and draft a reply. A strong support leader knows how to bring those capabilities into a real…
Every difficult case is product signal. You will turn recurring failures across auth, SDKs, integrations, and agent workflows into fixes, clearer docs…
Own the support queue end to end: triage, technical investigation, customer updates, escalation, and confirmation of resolution.
Lead complex enterprise cases. Reproduce failures across APIs, OAuth, SDKs, third-party integrations, and agent workflows…
This is a hands-on leadership role.
Preferred: experience with a developer platform, API product, cloud infrastructure, or an integration-heavy product.
Preferred: experience building support automation, agent workflows, evaluations, or human review systems.
Preferred: experience reading or shipping Python or TypeScript fixes while working in support.
Experience: Senior-level · Job type: Full-time
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