As an Enterprise Support Specialist on the Customer Operations & Support team, you’ll have the opportunity to partner closely with the Enterprise Support Manager to define and elevate our Enterprise Support function. We're looking for a technical support expert experienced in working with B2B Enterprise-level customers with an ability to understand and help with their unique needs.
Develop expertise of Figma's products and the journey of our customers, from Product Designers to Account Administrators, to accurately diagnose sophisticated inquiries.
Interact with Figma customers daily via email, taking ownership over cases from start to resolution.
Partner closely with Sales teams to guide large scale organizations through complex workspace configurations, acting quickly to address technical issues and ensuring successful account…
Operate as the voice of the customer, capturing both product and process gaps in the experience and presenting data-backed cases for new feature development…
Proficiency in troubleshooting SAML/SSO and SCIM configurations for large-scale organizations.
Familiarity with system administration for large end-user communities or guiding customers through complex implementations.
Ability to assess the business impact of technical issues to drive cross-functional alignment, prioritization, and timely resolution.
2+ years of experience in a technical SaaS Support environment, ideally supporting Enterprise customers.
Experience: Entry-level · 2+ years
More open roles like this one
Bangalore, IndiaIndia & South Asia
Mumbai, MH, IndiaIndia & South Asia
Hyderabad, IndiaIndia & South Asia
Enterprise Support Specialist (Bengaluru, India) · Figma
Don't have an account? Already have an account?