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Job Overview

Unlike traditional engineering roles, this position is customer‑centric: you will be responsible for the end‑to‑end delivery experience—from onboarding and integration through ongoing adoption and value realization.

Key points

  1. You will work closely with client stakeholders (both technical and business) to ensure our AI‑powered solutions are deployed smoothly, adopted widely…

  2. Familiarity with modern web technologies (REST APIs, cloud infrastructure, databases) – enough to read code, debug basic issues, and write simple scripts (Python…

  3. Comfortable with cloud platforms (AWS/Azure/GCP) at a conceptual level – you know how to deploy services, configure networking basics, and monitor logs.

  4. Understanding of AI/ML is a plus (LLMs, agents, RAG), but not mandatory – you can learn on the job.

  5. Able to triage technical issues: identify whether it's a configuration, data, or code problem, and route accordingly.

  6. Exceptional communication and presentation skills – you can explain complex technical concepts to business leaders and translate business needs into technical requirements.

  7. Strong empathy and active listening – customers trust you because you understand their pain points.

Skills

Nice to HaveWhat We Offer401(k) with company matchWhy This Role?Customer SuccessETLTicketing ToolsCommunication

Experience: Mid-level

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