Interaction Designer

Understand the quality evaluation forms of our pilot and proof of concept customers and configure trackable points of interest from these evaluation forms into…

Automate scoring for evaluation forms through configuring speech analytics tools.

Audit and resolve accuracy issues of voice analytics data to reduce false readings.

Provide thought leadership and help refresh speech analytic configurations.

2+ Experience working with speech analytic tools to identify key points of interests within contact center interactions.

Effective communication skills to collaborate with other internal team members to ensure resolution of problems.

Understanding of the contact center industry and common KPIs.

Project management skills to manage expectations and communicate the priorities, status, and progress of projects to stakeholders.