IT Operations Manager

1. 1

   Own day-to-day IT operations, including end-user support, device management, and troubleshooting across a distributed workforce.

2. 2

   Ensure timely resolution of IT issues with strong SLAs and high employee satisfaction.

3. 3

   Manage onboarding and offboarding processes, including provisioning and deprovisioning of systems and access.

4. 4

   Participate in on-call and after-hours support as needed to respond to critical incidents and urgent business needs.

5. 5

   Experience managing IT in a high-growth, SaaS, or remote-first environment.

Hands-on administrative experience with

6. 6

   Google Workspace, Azure AD, MS 365.

7. 7

   Endpoint management tools (e.g., Jamf, Kandji, Intune).

8. 8

   Ticketing systems (e.g., Jira, Zendesk, ServiceNow).