You will work closely with our enterprise customers and engineers to resolve the most complex issues. You will problem solve with our technical teams and work to resolve as much as you can while scaling our systems and support processes.
You will also help build out systems and processes to manage tasks from report to completion.
Exceptional problem-solving skills capable of diagnosing complex technical issues, querying data, and review product logs. You can drive problems to resolution efficiently and effectively.
Proven ability to collaborate with cross-functional partners (i.e. Engineering, Product, and Operations) to drive long-term solutions and ensure customer feedback informs product improvements.
Proficiency in incorporating AI into day-to-day work (e.g., drafting and refining customer responses, summarizing context, analyzing trends…
Experience contributing or owning projects to optimizing processes, workflows, and support operations that drive performance improvements. You have strong organizational skills to manage multiple…
Excellent written and verbal communication skills**.** You are capable of distilling complex, technical material to non-technical audiences.
Ability to balance user expectations with policies and compliance boundaries. Ability to work under pressure while remaining focused and professional.
Experience: 3–5 years · Job type: Full-time
More open roles like this one
Bangalore, IndiaIndia & South Asia
Mumbai, MH, IndiaIndia & South Asia
Hyderabad, IndiaIndia & South Asia
Product Support Specialist · Notion
Don't have an account? Already have an account?