As the first hire on the Customer Advocacy team, you'll be the Director's partner in building the foundations of our Advocacy Systems and making it work day to day.
Be the trusted point of contact. Become the person advocates and Sales both go to. Know each advocate's story…
Run the reference program. Help shape how references are requested, matched to opportunities, tracked, prepared and thanked. Operate the day to day…
Source, nurture and track advocates. Identify champions across Sales, Tech Services, DevRel, Product and the community…
Help build the intake and consent model. Partner with the Director to put a clear process in place for intake, prioritization…
Reference program experience. You have built or run a reference program with deal matching and tracking…
Both craft and operations. You can direct or write a strong, metrics-backed customer story, and you can run the tracker…
Evidence and enablement. You've built and maintained a customer evidence library and driven real adoption by Sales and other GTM teams.
Data and systems fluency. You're comfortable in a CRM (we use Salesforce) and reporting tools, and can show advocacy's influence on pipeline and revenue.
Experience: Senior-level · 7+ years · Salary: $128K – $210K • Offers Equity • Multiple Ranges · Job type: Full-time
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