Netomi is seeking a Senior Customer Architect to own the technical arc of our most complex strategic enterprise accounts — multi-brand, multi-region programs with demanding security, compliance, and scale requirements.
Design the end-to-end agent architecture across the customer's journeys and channels — chat, email, voice, SMS, in-app — including agent decomposition…
Design the integration blueprint against the customer's real stack: CRM and ticketing (Salesforce, Zendesk, ServiceNow), telephony and contact center, identity…
Set the guardrail, governance, and observability architecture: define what the agent must never do, how that is enforced, how it is audited…
Set the architecture and governance standard the Agentic Deployment team executes against, and own quality sign-off before anything reaches production.
Demonstrated ownership of multiple concurrent enterprise accounts at Fortune 500 scale, including programs spanning brands, regions, or lines of business…
Genuine technical depth: reads code and API documentation, reasons about distributed systems and integration architecture, debugs a failing data flow…
Working understanding of LLM-based systems — prompting, tool use, retrieval, evaluation, guardrails, failure modes — and judgment about where they are and aren't the…
Consultative and prescriptive: builds playbooks, not one-offs.
Experience: Senior-level · 10+ years · Job type: Full-time
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Senior Customer Architect · Netomi
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