Senior Customer Success Manager

Own Strategic Client Relationships: Serve as the primary point of contact and trusted advisor for a portfolio of enterprise clients…

Drive Loyalty Strategy & Performance: Partner with clients to develop and execute loyalty and lifecycle marketing strategies that improve customer engagement, acquisition, retention…

Deliver Data-Driven Insights: Analyze campaign performance, customer engagement trends, and marketing KPIs to identify optimization opportunities and provide actionable recommendations.

Guide clients in leveraging Zeta's platform capabilities, ensuring they are effectively utilizing available solutions to achieve their marketing and business goals.

Strong understanding of email marketing, marketing automation, loyalty programs, and customer lifecycle strategies.

Experience managing enterprise client relationships and serving as a strategic advisor to senior marketing stakeholders.

Demonstrated ability to analyze marketing performance data, identify trends, and translate insights into actionable business recommendations.

Excellent communication, presentation, and relationship management skills, with the ability to engage both technical and non-technical audiences.